The Cheryl Bass Store

Terms & Conditions and Refund Policy

Please read these terms before you buy. They explain what you are buying, how payment works, and your right to cancel and receive a refund.

1. About these terms

These terms apply to everything you buy from the Cheryl Bass Store at cherylbass.com, including the ASPIRE programmes, Blueprint Mentoring and Blueprint Hypnotherapy. “We”, “us” and “our” means Cheryl Bass. “You” means the person buying.

When you place an order you agree to these terms. You can contact us at any time at cheryl@cherylbass.com.

2. What you are buying

• ASPIRE Group Accelerator: a 16-week live online group programme.
• ASPIRE 1-2-1 Platinum Accelerator: a six-month one-to-one programme.
• Blueprint Mentoring: one-to-one mentoring over 90, 180 or 365 days, as described on each product.
• Blueprint Hypnotherapy: three personalised clinical hypnotherapy sessions delivered 21 days apart, with supporting meditations and journalling.
• Books and journals: these are sold by Amazon, not by us. When you click through to Amazon, Amazon’s own terms, delivery and returns policies apply.

Sessions are delivered online unless we agree otherwise. Session dates and times are agreed with you after purchase.

3. Prices and payment

• All prices are in pounds sterling (GBP) and are shown on each product.
• Payment is taken in full at checkout by card or another payment method shown, processed securely by Stripe. We never see or store your full card details.
• Early bird prices are only available until the date shown on the product. After that date the full price applies.
• Your order is confirmed when you receive our order confirmation email.

4. Your right to cancel within 14 days

If your programme, mentoring or sessions start within those 14 days: we will only begin within the 14-day cancellation period if you ask us to. If you then cancel within the 14 days, we will refund you in full, less a fair amount for the sessions or services already delivered up to the point you tell us you are cancelling.

Once a service has been fully delivered within the 14 days, the right to cancel no longer applies to that service.

To cancel, simply email cheryl@cherylbass.com with your name and order number, saying that you wish to cancel. We will refund you within 14 days of receiving your request, to the same payment method you used.

5. Refunds after 14 days

After the 14-day cancellation period:

• ASPIRE programmes: fees are non-refundable, because places are limited and reserved for you. If something unexpected happens, contact us and we will do our best to help, for example by moving you to a future cohort where one is available.
• Blueprint Mentoring and Blueprint Hypnotherapy: fees are non-refundable once the 14-day period has ended. Any sessions you have not yet used remain available to you within the timeframe of your package.

Nothing in these terms affects your statutory rights. If a service is not provided with reasonable care and skill, please tell us and we will put it right or give you a refund where appropriate.

6. Rescheduling and missed sessions

• You can reschedule a one-to-one session by giving at least 48 hours’ notice.
• Sessions cancelled with less than 48 hours’ notice, or missed without notice, may be treated as delivered.
• If we need to reschedule a session, we will give you as much notice as possible and offer you a new time.
• Group programme sessions run on fixed dates. If you miss a live group session, any recordings or materials we provide for that session will be shared with you where available.

7. If we cancel

If we have to cancel a programme or are unable to deliver a service you have paid for, we will give you a full refund for anything not delivered.

8. Hypnotherapy and wellbeing

Clinical hypnotherapy, mentoring and our programmes are not a substitute for medical, psychological or psychiatric care. Before hypnotherapy, please tell us about any physical or mental health conditions or medication, so we can make sure the work is right and safe for you. If you are under the care of a doctor, we may ask you to check with them first.

9. Results

We bring our experience and full commitment to working with you, but your results depend on many things, including your own actions. We cannot guarantee specific business, financial or personal outcomes.

10. Programme materials

All workbooks, recordings, meditations and other materials we provide are for your personal use only. Please do not copy, share or resell them without our written permission.

11. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses such as loss of profit or opportunity. Nothing in these terms limits our liability where it would be unlawful to do so.

12. Your information

We use the details you give us to process your order, deliver your sessions and contact you about your purchase. We will not sell your information. Payments are handled securely by Stripe.

13. Complaints and governing law

If you are unhappy with anything, please email cheryl@cherylbass.com and we will do our best to put it right. These terms are governed by the laws of England and Wales.

Last updated: 9 November 2026